Terms and Conditions

Preliminary Remark

The following sales conditions are provided for purely indicative and informational purposes. Due to regulatory and insurance constraints related to our status as a Italian company, we only serve business clients in countries that are part of the EU (intra-community deliveries exempt from VAT or subject to VAT for microenterprises).

As a Italy company only serving business clients in European country (and not European consumers), Italian law is solely applicable. Therefore, only the Italy version of the general terms and conditions presented below is legally binding.

Auto Ricambi is a brand of Auto Ricambi Torino SRL. The latter is also the supplier of the products and the sole contractual partner during the purchase.

I. Scope of Application
The following general terms and conditions of sale govern the contractual relationship between you and Auto Ricambi Torino SRL for the sale and delivery of used, refurbished, and fully reconditioned automotive parts, as well as the provision of associated services. Divergent or supplementary general terms of sale are not part of the contract unless Auto Ricambi Torino SRL expressly accepts their application.

II. Conclusion of the Contract

Offers from Auto Ricambi Torino SRL are always non-binding and non-obligatory. The conclusion of the contract only becomes effective with the delivery or receipt of the goods. If, through no fault of our own, we are unable to deliver the ordered goods because our supplier has not fulfilled their contractual obligations to us, we have the right to terminate the contract with respect to entrepreneurs. This right of termination exists only if we have concluded a congruent covering transaction with the relevant supplier (firm, timely, and sufficient order of the goods) and we are not otherwise responsible for the non-delivery. In such a case, we will immediately inform the customer that the ordered goods are not available. Any counter-performance already provided by the customer will be refunded immediately.

Notes for orders on the auto-ricambi-torino.com online site:

All deliveries and services are performed exclusively on the basis of these general terms and conditions of sale.

The contractual partner for orders on the online site www.auto-ricambi-torino.com is Auto Ricambi Torino SRL, Managing Director: Luca Ferrara, Via Vajont, 87, 10098 Rivoli TO, Italy (our warehouse), legal adress: Via Ugo Foscolo, 25, 10093 Collegno TO, Italy; VAT No.: IT10575600019.

The items contained on our site represent an offer for you to enter into a contract with us. When you place an order, we send you an automatic email confirming the receipt of your order and detailing its contents (order confirmation). This order confirmation does not yet constitute acceptance of the offer but is intended only to inform you that your order has been received by us.

In order to process and validate your order, we must enter the technical data and check the compatibility and availability of the goods.

The conclusion of the sales contract only occurs when we dispatch the goods to the delivery address provided by the buyer. The buyer receives an invoice by email, which serves as the dispatch confirmation.

III. Instructions on the Right of Withdrawal for Distance Contracts – Information on Legal Consequences – Right of Withdrawal

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activities.)
Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement (e.g. a letter sent by post, fax, or email):

info@auto-ricambi-torino.com
Auto Ricambi – Auto Ricambi Torino, Via Ugo Foscolo, 25, 10093 Collegno TO, Italy.
Tel: +39 350 176 0563

You may use the attached model withdrawal form, but it is not obligatory. If you use this option, we will promptly send you a confirmation of receipt of such withdrawal, for example, via email.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you incur any fees as a result of this reimbursement.

We reserve the right to withhold reimbursement until we have received the goods back and/or supplied the shipping voucher for the return of the engine. The goods must be sent back promptly and, in any event, no later than fourteen days from the effective date of the contract cancellation. The return address is Auto Ricambi – Auto Ricambi Torino SRL, Via Vajont, 87, 10098 Rivoli TO, Italy.

The deadline is met if you send back the goods before the period of fourteen days has expired.

“Information pursuant to Article 246a, Section 1, Paragraph 2, Sentence 1, No. 2 of the Introductory Act to the Italy Civil Code: The consumer bears the direct cost of returning the goods.”

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and the production of which is based on an individual choice or decision by the consumer or which are clearly tailored to the consumer’s personal needs, or to goods which, after delivery, are inseparably mixed with other items.

Return Address for Goods: 

Auto Ricambi – Via Vajont, 87, 10098 Rivoli TO, Italy.

End of Withdrawal Instructions

In exceptional cases, if a return of goods is agreed with a customer, the latter bears the initial transport costs and a restocking fee of 22% of the gross sales price if the delivered goods match the ordered goods.

IV. Prices

Unless individually agreed otherwise, the prices applicable at the time of concluding the contract will apply. Our prices are all-inclusive and include the applicable VAT. Any additional shipping costs will be borne by you. For deliveries to non-EU countries (e.g., Switzerland), customs duties and additional charges apply.

Intra-community deliveries exempt from VAT are possible in accordance with legal provisions.

V. Payments

Payments must be made in advance.

VI. Delivery Conditions

Unless otherwise indicated, shipment will occur approximately 3-5 working days after receipt of payment. If the delivery includes multiple items, Auto Ricambi Torino SRL reserves the right to make partial deliveries, provided they are reasonable for you, without any additional shipping costs. If delivery fails despite two attempts, Auto Ricambi Torino SRL may legally exercise its right to terminate the contract. Any payment already made will be refunded, after deduction of our own costs. If you purchase an engine without peripheral parts, the legal warranty of conformity covers only the mechanical part. Any “peripheral parts” that are still on the engine are supplied as extras. You may use them or transfer those from your old engine. No legal warranty of conformity is provided for these additional parts. Their use is at your own risk.

If you wish to change your details (e.g., delivery address, billing address, shipping date, etc.) after making a payment, a fee of €50 will be applied. A €15 fee applies for a requested delivery date.

VII. Retention of Title

Auto Ricambi Torino SRL retains ownership of the delivered goods until full payment of all claims arising from this contract has been received. You will bear all costs in the event of a failed direct debit. In case of significant payment delays or serious breaches of contractual obligations by the client, invoking the retention of title by Auto Ricambi Torino SRL will not be considered a termination of the contract unless Auto Ricambi Torino SRL expressly declares the contract terminated.

VII. Retention of Title

Auto Ricambi Torino SRL retains ownership of the delivered goods until full payment of all claims arising from this contract has been received. You will bear all costs in the event of a failed direct debit. In case of significant payment delays or serious breaches of contractual obligations by the client, invoking the retention of title by Auto Ricambi Torino SRL will not be considered a termination of the contract unless Auto Ricambi Torino SRL expressly declares the contract terminated.

VIII. Legal Warranty of Conformity

Auto Ricambi Torino SRL emphasizes that the sale of spare parts concerns used parts. The period of the legal warranty of conformity for used spare parts is 12 months from the date of delivery. The legal warranty of conformity for reconditioned engines and transmissions is 12 months. An extension of the legal warranty of conformity period is excluded.

The legal warranty of conformity only covers the sold product. All peripheral parts must be checked by the buyer for functionality, and they are not covered by the warranty. This also applies to engines delivered with “peripheral parts.” The legal warranty of conformity only covers the engine without “peripheral parts.”

For complete used engines, the legal warranty of conformity only covers the engine, and damages or defects on the “peripheral parts” cannot be excluded (for example, a defective oil sensor, which is not covered by the legal warranty of conformity as it was not offered/sold).

We disclaim all liability and sell without the rights of the legal warranty of conformity if the buyer acts as a professional.

The legal warranty of conformity does not apply to claims for personal injury and claims for damages due to gross negligence or intentional misconduct.

The legal warranty of conformity and warranty are also excluded and expire for the buyer in the following cases:

When inspecting the engine, it must always be supplied with all “peripheral parts” but without clutch and transmission, and be securely packed on a pallet.

[1] You cannot prove the professional installation by a specialized automotive workshop in accordance with the installation regulations and maintenance intervals. In principle, all wearing parts, seals, and timing chains/belts with tensioners must be replaced before installation. This applies without exception, even if the normal intervals do not necessarily prescribe a replacement. There are no exceptions to this rule. For used engines, the engine oil must be replaced every 1,000 km.

[2] Without consultation or our consent, you do not have the right to resolve defects or investigate their causes. The items we deliver are all marked with seals, specific markings, and sometimes lead seals that must not be damaged. In particular, the opening of the purchased item by damaging the seals, markings, and lead seals without our prior consent is not permitted and results in the loss of the legal warranty of conformity rights applicable to the delivery state.

[3] You have not replaced all wearing parts and operating fluids. If the timing chain or toothed belt is not replaced, any legal warranty of conformity is excluded in the event of their breakage. We reserve the right to only accept returns if they are in their original condition. Claims by the buyer for material defects are subject to statutory limitation periods, i.e., for used parts, one year after the delivery of the purchased engine.

Costs for installation and removal are limited to 500 euros.

If the buyer is a legal entity under public law, a special fund under public law, or an entrepreneur acting within the scope of their professional or commercial activity at the time of concluding the contract, the sale of used vehicle parts is excluded from the legal warranty of conformity, except if simple negligence is attributed to Auto Ricambi Torino SRL.

Auto Ricambi Torino SRL is responsible, within the framework of the legal regulations, for damage caused to life, health, or the physical integrity of the buyer. In the case of fraudulent concealment of defects or the assumption of a guarantee, other rights remain unchanged. The information, drawings, illustrations, technical data, weights, dimensions, and performance descriptions contained in advertisements or price lists are purely informative and do not represent a guarantee of characteristics.

Auto Ricambi Torino SRL assumes no responsibility for the accuracy of this information. Regarding the type and scope of delivery, only the information contained in the order confirmation is decisive. The mileage stated refers to the odometer reading at the time of disassembly or the supplier’s information. Auto Ricambi Torino SRL does not cover the costs of installation or removal of automotive spare parts.

[4] You (or your specialized workshop) have not verified the timing times before installation. For your safety, a sticker is affixed to the engines, which also indicates the replacement of the timing chain or belt. This condition does not affect or limit the legal warranty rights; it is solely intended to satisfy the customer.

[5] Content of Delivery for Reconditioned Engines (coming soon):

New crankshaft mounted (main and connecting rod bearings), valves, valve stem seals, piston rings, replaced oil pump, the cylinder head and block have been measured, checked, and cleaned ultrasonically, the block is bored.,the crankshafts and camshafts are polished, measured, checked, and at standard size

[6] Content of Delivery for Used Engines:

Engine without peripheral parts means it is delivered with the cylinder head fully mounted on the engine block. The valve cover and oil pan are supplied and primarily serve as protection during transport. The workshop must verify if the supplied parts match the customer’s old parts. If necessary, the valve cover and the oil pan of the old part must be reused.

Auto Ricambi Torino SRL emphasizes that the sale of spare parts concerns used parts. The period of the legal warranty of conformity for used spare parts is 12 months from the date of delivery. The legal warranty of conformity for reconditioned engines and transmissions is 12 months. An extension of the legal warranty of conformity period is excluded.

IX. Obligation to Inspect and Report Engine Defects by the Client/Buyer

Customers of Auto Ricambi Torino SRL are obligated to comply with the buyer’s duty to inspect and report defects in accordance the Italy Commercial Code.

[1] If the buyer is a professional client or a trader, any defect must be reported within 5 working days following the delivery of the goods, in accordance with Duty of Inspection and Notification of the Italian law. If the buyer neglects to make this report, the goods will be deemed approved.

Note: Hidden defects may be reported up to 12 months after purchase (in the framework of the legal guarantee against hidden defects), but they must be reported immediately upon discovery.

[2] Private customers are obligated to report any defects in the goods within a maximum of 14 calendar days after receiving the goods purchased from our company. A notification beyond this period excludes the legal warranty of conformity.

[3] If the buyer fails to notify, the goods are considered approved.

For consumers, the following provisions apply: Auto Ricambi Torino SRL, at its discretion, will correct significant defects or errors through repair or replacement. If two attempts at repair or replacement fail, you can request, at your choice, either the cancellation of the contract or a reduction of the contract.

If you opt for the cancellation of the contract, your right to use the delivered goods ceases upon the confirmation of the cancellation. An appropriate wear compensation must be paid for the period of use. The characteristics of the products and warranties must be expressly agreed upon in writing and marked as such. For any questions, complaints, or objections, we are at your disposal.

Defect notifications must be addressed exclusively in writing to our customer service.
Preferably, this can be done via our online form, which you can find at the following address:
https://auto-ricambi-torino.com/complaint/

This allows us to ensure the fastest possible processing. You can also directly contact our customer service 

Claims Department

Telephone: +39 350 176 0563 / Fax: +39 350 176 0563 (in English or Italian)
Monday – Friday from 9:30 AM to 5:30 PM
Email: info@auto-ricambi-torino.com

Legal Representation of Auto Ricambi Torino SRL:

Luca Ferrara
Via Vajont, 87, 10098 Rivoli TO, Italy
info@auto-ricambi-torino.com

X. Liability

The buyer is required to notify Auto Ricambi Torino SRL in writing of any damage or loss for which it is responsible. The personal liability of legal representatives, vicarious agents, and employees of Auto Ricambi Torino SRL to the buyer is excluded, except in cases of intent or gross negligence. If Auto Ricambi Torino SRL is delayed in delivery and a reasonable additional period set by the client with a refusal threat has expired without success, the client may withdraw from the contract to the extent that it has not yet been performed. Other claims, particularly for damages, are excluded. This exclusion does not apply if and to the extent that the delay was caused intentionally or by gross negligence by a legal representative or vicarious agent of the seller or Auto Ricambi Torino SRL, or if Auto Ricambi Torino SRL has culpably violated essential contractual obligations. In the event of unforeseen events beyond the control of Auto Ricambi Torino SRL, such as strikes, lock-outs, or operational disruptions, the agreed delivery times are extended by the duration of the obstruction plus a reasonable start-up period. Contract termination is excluded in this case.

XI. Jurisdiction and Place of Performance

The jurisdiction and place of performance regarding relations with entrepreneurs, legal entities under public law, or a special fund under public law, is the headquarters of Auto Ricambi Torino SRL.

XII. Data Protection

Auto Ricambi Torino SRL handles the personal data you provide (title, name, address, date of birth, email address, phone number, fax number, bank details) in accordance with the provisions of the Italians Data Protection Act. Your personal data, as far as it is necessary for establishing, structuring, or modifying the contractual relationship (inventory data), is used exclusively to process the purchase contracts concluded between us. We do not transmit your personal data, including your address and email, to third parties without your express and revocable consent at any time. This does not apply to our service partners who require the transmission of data to process the order (e.g., the transport company responsible for delivery and the financial institution responsible for processing payments). In these cases, the scope of the data transmitted is limited to the minimum necessary.

XIII. Final Provisions

[1] If any provision of these General Terms and Conditions is invalid, the other provisions remain in effect. The relevant legal provisions apply in place of the invalid provision.

[2] Contracts between the supplier and the clients are governed by the law of the Italy, excluding the United Nations Convention on Contracts for the International Sale of Goods.